Refund policy

At DAC TOY INDUSTRIES, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a straightforward return and refund policy to ensure your peace of mind.

Refund requests are available within 7 business days from the date of delivery.

Courier charges for returning the product will be borne by the customer.

The toy must be returned in an unused and undamaged condition. Broken or used products will not be eligible for a refund.

After receiving the returned product, we will inspect and verify its condition.
Once approved, refunds will be processed within 10–12 business days.


  1. Return Eligibility

We accept returns for a full refund within 30 days of the delivery date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. We reserve the right to refuse returns that do not meet these criteria.


  1. Initiation of Return

To initiate a return, please contact our customer support team to request a return authorization. You will be provided with instructions on how to return the item. Please do not send your purchase back to the manufacturer without obtaining prior authorization.


  1. Return Shipping

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.


  1. Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.


  1. Non-Refundable Items

Certain items are not eligible for return or refund, including gift cards and downloadable software products.


  1. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue and, if necessary, provide a replacement or a refund.


  1. Refund Inquiries

If you have not received your refund within the expected timeframe, please check your bank account or contact your payment provider. If you have taken these steps and still have not received your refund, please contact us for further assistance.


We are committed to providing a hassle-free return and refund process for our customers. If you have any questions or concerns about our return and refund policy, please do not hesitate to reach out to our customer support team. Thank you for choosing DAC TOY INDUSTRIES.